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"According to a recent Yankee Group Survey, less than 50% of enterprises that have deployed VoIP currently use a comprehensive management solution. At the same time, network managers often demonstrate a lack of confidence in the technology and its promised benefits. With the industry moving beyond VoIP and more toward unified communications, network managers must implement a comprehensive VoIP management strategy, as this will be the key to obtaining the value and minimizing the risk of enterprise wide scale deployment."
SearchVoIP.com – February 2007
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