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Business Intelligence

Interactive user interface and dashboard including call history based service views, providing analysis and visualization of traffic patterns.

Data Discovery/Synchronization

  • Constantly organizing critical source data collection
    • CUCM/phone configuration data
    • Device status – registration & IP
    • Phone details – appload, TFTP server, DHCP)
  • Frequent collection of
    • Call records (CDR/CMR)
    • KPI’s
    • Compliance views

Reporting

  • Automated testing results
  • Inventory management
  • Service analysis

Analytics*

  • Performance dashboard with interactive UI
  • Visualize KPI’s with 72-hour playback capability
  • View device registration across clusters & pools
  • Service analysis views data mining CDR's


"It's increasingly clear that VoIP will become the baseline infrastructure enabling a whole host of next-generation communication and collaboration."

Johna Till Johnson – September, 2006
Nemertes Research



 
 
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