At times, it is not possible for support personnel to completely assess a user's problem without accessing the phone itself. ClarusIPC® Remote Hands enables first hand observation of user issues including troubleshooting and verifying fixes remotely, all without the need to involve the end user. This approach saves a tremendous amount of time for both the support engineer and end user alike and allows after-hours troubleshooting to occur.

Troubleshoot & Verify Fixes Remotely without the Need to Involve the End User

Available for Automated Tests and Help Desk
Supported Phone Models
- 7940/7941/7960/7961/7970/7971
Enables Remote control of all features/functions of IP Phone
Real-time phone screen display/refresh
Authenticated Access enabled
Java Runtime Environment on Client machine required
Initial use of Remote Hands will download client

Key Features

Monitoring Users use of phone
Active Control of phone for problem replication
- Real time working directly with User
- During non work hours, lunch or after hours
Place test calls during Problem Isolation phase
Test after fix has been applied, can be from Help Desk or Tier I/II/III group
Close trouble ticket and report back to user with High Degree of Confidence