That's no simple task since the demands of day-to-day operations make it difficult to devote the time and proper resources needed to ensure a system was configured as designed. By combining best practices with deep deployment experience, Clarus Systems can be a valuable extension to any communications project team.
Our unique skill set and engagement approach takes an end user's perspective by leveraging the same processes, methodologies, and fundamentals that are directly inherent of Clarus Systems' award-winning product, ClarusIPC®, which offers:
- Standardized, centrally managed certification process.
- Iterative testing and troubleshooting throughout project.
- Performance and fail-over testing using realistic scenarios.
- Final certification/full regression testing.
- Comprehensive certification status reports.
- Comprehensive configuration & change reports.
One Size Does Not Fit All
Because critical engagement factors such as complexity, size, and duration vary with each IP telephony deployment and/or upgrade, we have designed a tiered services model to accommodate all project levels throughout the communications lifecycle.
Plan: Domain experts help enterprises, SIs and MSPs effectively plan for efficient IP telephony environments.
Design: Pre-deployment configuration reporting
Implement: Deployment/end user activation certification & configuration reporting
Operate: Upgrade Services
Optimize: Strategic Optimization Services (SOS)
Through comprehensive end user certification processes, our transformation services enable deployment teams to standardize the management of projects, significantly improve customer acceptance, and enhance project completion stages. This ensures all critical system, application and end user features are performing as designed and thus meeting expectations.
The phases and tests performed vary based on the strategic level of the project and is structured to meet the needs of each client, but can include the following.
Deployment Certification Services Phases
- Design/System Staging
- Pre-system/device deployment reports.
- System Deployment
- Initial certification to verify system availability and performance.
- Problem reporting and isolation, trouble shooting assistance, re-certification.
- Phone Deployment/Site Migration
- Monitor phone deployment registration status.
- Device/end user certification.
- Network/facility certification.
- Problem reporting and isolation, trouble shooting assistance, re-certification Configuration reports are generated upon completion of this phase.
- Final Customer Acceptance
- Execute final system and end user test certification.
- Report problems to customer within four hours of certification completion.
- Re-run failed tests following issues being reported as resolved.
- Weekly Project Status Reports
- Generate weekly system & user configuration ('As Built') reports.
- Generate weekly change management reports.
- Generate weekly certification reports (.pdf, .html,.xls, .csv, .doc).
- Project Closeout
- Generate final system & user configuration ('As Built') reports.
- Generate final certification reports.
Service Levels
- LEVEL I: BASIC DEPLOYMENT SERVICES
- Single phase deployment.
- 30 - 60 day project
- Typically includes phone deployment/site migration final customer acceptance, and project closeout phases.
- Project Support Level: Lead Project Engineer.
- LEVEL II: INTERMEDIATE DEPLOYMENT SERVICES
- Multi-Phase IPT deployment.
- 90 - 180 day project.
- Weekly project planning/issue review meeting.
- Equipment and device deployment testing, problem diagnosis and resolution verification.
- Project Support Level: Lead Project Engineer.
- LEVEL III: ADVANCED DEPLOYMENT SERVICES
- Multi-Phase IPT deployment project.
- 1000 - 5000 phone commitment for a min. of one year
- Weekly project planning with issue review meetings.
- Monthly account management meetings.
- Custom data export/report development.
- Custom test plan development.
- Equipment and device deployment testing, problem diagnosis and problem verification.
- Project Support Levels: Project Manager, Project Engineers, Account Manager
Pricing is based on duration and complexity of the engagement.
